NEWS - Changes to our Terms & Conditions
We are updating our Terms and Conditions (the “Terms”) which will come into effect on 28th April 2026. We will shortly be sending a notice of variation directly to the primary contact of your end users regarding these changes.
The changes are largely driven by updated UK regulatory requirements and an ongoing simplification of our legal structure – both aimed at improving and expanding the service we provide. The updates are straightforward, and there is no action required from your end users. If they continue using our services after 28th April 2026, they will be considered to have accepted the revised Terms.
We wanted to make you aware of this communication in advance so that nothing comes as a surprise, and so you are well-placed to answer any questions your end users may have.
Key Changes
- Under the UK Payment Services and Payment Accounts (Contract Termination) (Amendment) Regulations 2025, we are updating the notice period for a contract termination from 60 to 90 days
- If our agreement with your end user or you (as our partner) is terminated, we will provide a clear explanation of such reasons, unless we are legally restricted from doing so. This change applies to Retail Customers only, namely those who are:
• Individuals (natural persons);
· Micro-enterprises with fewer than 10 employees and a turnover less than €2m a year; or
· Charities with a turnover of less than £1m
We are also considering changes to how certain customer relationships are structured within Equals Group and later this year we intend to change the entity you and your end users contract with. This change is subject to approval by the Financial Conduct Authority (FCA). These are internal simplifications and will have no impact on the day-to-day experience of yourself or your end users – the same team, the same products, the same service.